Returns

Returns and refunds

Personalized gifts are made for a specific recipient, so return eligibility depends on whether the item is custom-made, damaged, or incorrect.

Personalized items

Custom names, engraving, artwork, photos, and made-to-order details cannot usually be returned because they are created for one customer.

If an item arrives damaged, keep the packaging and take clear photos.
If the item does not match the confirmed personalization details, the order should be reviewed for replacement or refund eligibility.
Order number, checkout email, photos, and a short description help resolve the issue faster.

Cancellation requests are easiest before production starts. Once a personalized item is already in production, cancellation may not be available.